Total provides motor claim and accident management services to insurance brokers either as a total outsource of the claims function, or as individual services to enhance an in house claims team. Our objective is to provide services that add value and reduce the administrative burden of handling motor claims.
Services can be white labeled to reinforce the broker’s branding and provide a seamless service to their clients.
Our round-the-clock helpline ensures capture of all incidents and simplifies the reporting procedure for driver and client alike.
Level of service can be adapted dependant on the insurance arrangements of individual clients. This ranges from insurer advice and repair progress monitoring for clients who are comprehensively insured, to full engineering and repair authorisation for clients with large excesses or self insurance.
In the case of non-fault incidents Total can provide a funded replacement vehicle. For fault incidents, access is provided to preferential daily hire rates, assisting in controlling the costs of such accidents.
We can provide a wide range of options for the recovery of uninsured losses (e.g. Excess etc). Legal expenses insurance for the pursuit of these includes Personal Injury claims against at fault drivers. These can be provided in conjunction with Credit Hire and Repair to reduce costs and administration to a minimum.
Access to preferential rates on additional services such as daily rental and glass replacement, providing clients with best value.
Web access to live claims information and reports through e-POINT.