We can capture initial client specific information following accident or loss. Calls can be branded as insurer. Claims information can be used to provide further services or handed to a third party for action.

Total’s T-Pro service provides insurers with a highly pro-active approach to controlling the cost of Third Party claims. T-Pro operates by managing the repair and replacement vehicle on behalf of the claimant, allowing the same cost control measure to be implemented as for own damage claims.

We offer various vehicle recovery options following an incident, including provision of a contracted, pay on use or Network repairer. In addition, specialist recovery services can be provided for all vehicles types, from prestige vehicles to HGVs.

We operate a National network of bodyshops that are equipped to provide our engineers with digital vehicle images for remote assessment of damage, or where necessary field engineers can carry out physical inspections. This ensures that standards of cost containment and quality control are met during the repair process.

For Fault incidents, preferential contract daily hire rates can be provided, contributing to cost control. In the case of non-fault incidents, Total can provide a funded replacement vehicle.

We manage and negotiate Third Party liability motor and property claims, both pre and post litigation. We operate delegated authority schemes on behalf of insurers and through our proactive approach ensure claim costs are minimised by applying process efficiencies and expert knowledge.

Total provides a wide range of services for the subrogation of insurers and policy holder’s outlay. These include the provision of BTE (Before the Event) and ATE (After the Event) Legal expenses insurance for the pursuit of outlay including Personal Injury claims against at fault drivers. These can be provided in conjunction with Credit Hire and Repair to reduce costs and administration to a minimum, and avoid the necessity to recover outlay in the first instance.