Total Accident Management
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Winter 2009 Newsletter (5.74Mb pdf)
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26 Jan 2010 LIVE ONLINE VEHICLE ACCIDENT REPAIR TRACKING SERVICE LAUNCHED BY TOTAL ACCIDENT MANAGEMENT
Total Accident Management links with BodyNet to launch innovative new online tracking service for vehicle repairs
New system already live with 80% of Total's repairer network
SMS text updates automatically notify the customer at each stage of the repair process and alert when vehicle is ready for collection

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24 Nov 2009 TOTAL'S PARTNERSHIP WITH BEVAN'S MOBILE REPAIR SERVICE REDUCES HGV REPAIR COSTS
Total Accident Management has established a partnership with the Bevan Group to provide its HGV customers with an innovative new mobile repair service.
Bevan is providing Total with access to 15 mobile engineers across the UK to enable the majority of its customers' HGV repairs to be undertaken without a vehicle having to visit a bodyshop.

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Sep 2009 TOTAL ACCIDENT MANAGEMENT EXPANDS INTO LARGER PREMISES IN BATH
Total Accident Management, the fleet repair subsidiary of Helphire Plc, has moved into new offices in Bath to cater for its continued expansion.
It has transferred its circa 100 employees from the centre of Bristol into their own area within the 60,000 square foot of space at Pinesgate in Bath, Helphire Group's head office complex.

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Aug 2009 TOTAL ACCIDENT MANAGEMENT TAKES ON TWO NEW STAFF IN BRISTOL
- Accident Management specialists Total create two new jobs in Bristol.
- Lois Miller joins as Account Manager and Dominic Anderson-Gordon takes on Business Development Manager role

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Jul 2009 TOTAL ACCIDENT MANAGEMENT APPOINTS NEW OPERATIONS DIRECTOR
David Hughes has joined Total Accident Management in the newly formed role of Operations Director.
Hughes joins Total from Threadneedle Investments where he has spent the past six years as Head of Retail Operations.

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Jul 2009 TOTAL ANNOUNCES SME TIE UP WITH COMPARECONTRACTHIRE.COM
Total Accident Management has increased its focus on the SME sector by announcing a tie up with the car and van leasing aggregation website www.comparecontracthire.com.
www.comparecontracthire.com to offer accident management services to all companies who use the site enabling them to access its Fleet 1-Call service which has been developed specifically for SMEs.

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Jul 2009 LEASEDRIVE VELO OUTSOURCES NON-FAULT CLAIMS TO TOTAL ACCIDENT MANAGEMENT
Leasedrive Velo has outsourced its non -fault accident vehicle replacement and personal injury business to Total Accident Management.
More than 500 cases per year will be passed to Total by Leasedrive Velo, which currently has nearly half of its vehicle fleet on accident management.

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Jun 2009 BRISTOL BASED TOTAL ACCIDENT MANAGEMENT WINS BEST IN INDUSTRY AWARD
A Bristol based company has won a national award where it was judged as the best supplier in its entire industry.
Total Accident Management, the company vehicle repair and claims management subsidiary of Helphire Group plc, based in Redcliff Quay, won the Fleet Management Service Award, pitching it against the entire fleet service sector.

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Mar 2009 ALD AUTOMOTIVE OUTSOURCES ACCIDENT MANAGEMENT PROVISION TO TOTAL ACCIDENT MANAGEMENT
- ALD Automotive customers benefit from innovative new products and latest online claims support.
- Total employs ALD accident management team to ensure customer service continuity

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Mar 2009 TWO BRISTOL BASED COMPANIES JOIN FORCES TO IMPROVE ACCIDENT MANAGEMENT SERVICES FOR COMPANY CAR DRIVERS
- ALD Automotive customers will benefit from innovative new products and latest online claims support.
- Total Accident Management employs ALD accident management team to ensure customer service continuity.

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Feb 2009 SELF INSURED FLEETS CAN SAVE OVER £424 ON EACH AT-FAULT ACCIDENT SAYS TOTAL
Total Accident Management is advising fleet operators that they could save over £424 each time one of their drivers causes an accident by proactively managing the process of getting the third party's car repaired and back on the road.

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Feb 2009 TOTAL ACCIDENT MANAGEMENT APPOINTS PENNY STOOLMAN AS FIRST MD
Total Accident Management, the fleet repair and claims management subsidiary of Helphire Group plc, has appointed Penny Stoolman as its first ever managing director.

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Jan 2009 RINGWAY GROUP CUTS COSTS THROUGH CREDIT HIRE & REPAIR
Ringway Group has saved more than £111,000 in non-fault accident management costs on its fleet of 2,000 vehicles in the first 21 months of using Credit Hire and Repair services.

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Nov 2008 SAINT GOBAIN MAKES SMART SAVINGS WITH TOTAL
- Saint Gobain on course to save £100k annually through use of smart and mobile repair
- Average commercial repair costs slashed by £1,000 per vehicle

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Sept 2008 TOTAL TCH LEASING PARTNERSHIP IS NO ACCIDENT
Total Accident Management has been selected after an extensive review of the market place to provide accident management services to TCH Leasing and its customers.

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Aug 2008 FROM SCOTLAND TO CORNWALL, TOTAL'S NEW HGV ACCIDENT MANAGEMENT SERVICE HAS IT COVERED
From Algor in Northern Scotland to Cornwall, that's the span of national coverage truck operators can now enjoy from Total Accident Management's new HGV Accident Management Service (AMS).

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May 2008 TOTAL ACCIDENT MANAGEMENT'S FLEXIBLE APPROACH WINS OVER SINCLAIR FINANCE AND LEASING
An innovative and flexible customer focused approach to fleet accident repair and claims management has secured Total a new customer, Sinclair Finance and Leasing Co Ltd, part of the South Wales based Sinclair dealer group.

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May 2008 Total Accident Management launches unique Fleet 1-Call service for SMEs and ECOS
Unique new product plugs gap in accident management sector
Small to Medium Enterprise (SME) fleets with 1-20 vehicles and companies running Employee Car Ownership Schemes (ECOS) can now benefit from a full claims management service, following the launch of Total Accident Management's new Fleet 1-Call service.

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Apr 2008 TOTAL'S FLEXIBLE APPROACH WINS SAINT-GOBAIN 6,000 VEHICLE ACCIDENT MANAGEMENT CONTRACT
Saint Gobain outsources its accident management services to Total Accident Management
Total Accident Management's innovative and flexible approach to providing bespoke accident management services has led to a partnership with Saint-Gobain, market leaders in the design, production and distribution of materials for the construction market. Saint-Gobain companies include household names such as Jewson, Solaglass, British Gypsum and Weber.

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Jan 2008 NEW TEAM APPOINTMENT FOR TOTAL ACCIDENT MANAGEMENT
Total Accident Management, the fleet repair and claims management subsidiary of Helphire Group plc, has expanded its sales team with the appointment of Lena Ashton.

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Nov 2007 Helphire Group plc named Market Leading Credit Hire Company 2007 by Auto Body Professionals Club
Helphire Group plc, which includes Total Accident Management, has announced its most recent accolade of Market Leader in the category of Credit Hire Companies 2007, as awarded by the ABP – Auto Body Professionals Club, the UK body repair sector's leading trade organisation.

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Aug 2007 NEW TEAM FOR TOTAL ACCIDENT MANAGEMENT
Total Accident Management, the repair and claims management subsidiary of Helphire Group plc, has further enhanced its sales team with the appointment of two new members, Lycette Silvey and Jon Pritchard.

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June 2007 The process of a fleet getting a company car back on the road after a non fault accident is costing tens of thousands of pounds each year according to Helphire Group plc’s subsidiary Total Accident Management.

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June 2007 Total Accident Management, the repair and claims management subsidiary of Helphire Group plc, has appointed Penny Stoolman as Sales and Marketing Director.

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February 2006 ‘Total', the motor-accident management specialists and UK market leaders in the integrated provision of SMART (Small to Medium Area Repair Techniques) repair techniques, is further increasing fleet efficiency and bottom-line benefits for its customers through its partnership with Bac2Nu, the national one-stop mobile and static solution for vehicle repairs.

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October 2005 Total set to take pole position with e-Point fleet management technology.

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August 2004 Total announce the signing of a major fleet deal with national contract hire company Fiat Auto Contracts. The deal will see Total provide 24-hour accident management on behalf of Fiat Auto Contracts and its fleet of 1,500 vehicles.
August 2004 Toshiba TEC sign up to Total’s innovative fleet accident management services. Key services of vehicle downtime management and cost control, together with management of Insurer liasion secures a decision.
July 2004 EH Bennett, leaders in coal procurement, preparation and distribution choose Total for full accident management on their fleet of transport and Head Office vehicles.
July 2004 Terms of business agreed with Link Insurance, for delegated authority claims outsource on their fast growing scooter/moped underwriting portfolio.
June 2004 Total are proud to announce their appointment by Marsh to their panel of approved accident management providers. Total Co-Founders Stefan Smyth and Ian Blackford are delighted at this “…as an independent sign of Total’s willingness and ability to achieve Customer satisfaction by going the ‘extra mile’. It opens another significant chapter in Total’s opportunity for growth.”
April 2004 Total win John Lampier and Son, regional brokers, based in Bristol, enhancing service offerings and removing administration of motor to enable a focus on complex commercial claims for customers in the knowledge that Motor is in safe hands.
February 2004 Total secure a deal to provide Third Party Incursion services to FTSE 100 Transport Company to manage the cost and preserve their brand on fault accidents.
February 2004 New deal signed with FIAT, providing accident management to both employees and customers. The relationship further strengthens Total's ties with the Manufacturer bringing yet more benefits to all clients.
January 2004 Total agrees engineering service supply with Hoopers. Ian Blackford, Ops Director of Total advises “this represents an alliance between two companies maximising the benefits of technology and skilled personnel to challenge and reinvent antiquated practices to the benefit of our clients.”
December 2003 Call Centre Technology sign up to Total Fleet Accident Management to outsource the management of their expanding fleet. Services include latest innovations of minilease and end of life refurbishment in partnership with Bac2Nu.
November 2003 Total switch to Audatex, maximising network coverage and increasing control and audit capabilities plus the addition of Internet based estimating.
October 2003 Deal struck with 2 specialist brokers to manage their respective portfolios, one private, one commercial for assisted and managed repairs in addition to Broker claims services of 24/7 notification, claims handling and ULR/Non fault services.
September 2003 Total forge ahead with pilot on SMART repairs on Helphire's own fleet. Substantial repair cost and reductions in driver's lost time identified. A partnership with Bac2Nu has enabled Nationwide coverage with a program of rolling innovations. Watch this space.
August 2003 Agreement reached with Blick plc, to keep its workforce mobile and reduce all associated cost through Total's market leading Fleet Accident Management service.
June 2003 Guildford based regional broker Pendleton May (part of the Goss Group) commits to service excellence for its private and commercial customers under Total's newly launched ‘Broker’ solution.
April 2003 Deal signed to implement Universal Services' innovative salvage solutions including front end call screening and Internet salvage disposal.
February 2003 Total Approved Repairer Network shapes up with the contracting of 140 premier bodyshops around the UK providing Nationwide support to the control of repair costs and cycle times.
December 2002 Helphire Group plc recruits duo from Accident Management giant Aon Motor Accident Management to develop an integrated claims and repair fulfilment business to compliment Helphire's ongoing growth, which takes them into previously untapped motor arenas with its market leading non fault services. (see Directors Biographies)
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