From modular services to complement an existing operation, to complete outsourcing, we bring a new approach to designing programs for fault, non-fault and split liability claims that add both commercial and customer value.
From the moment our 24-hour driver-handling centre is notified of an incident, your drivers are provided with first class customer care. Immediate ‘triage’ of the case will ensure rapid deployment of the correct services, keeping driver inconvenience and off-road time to a minimum.
Our fully web based operating system, based on ASP.NET technology, provides market leading multi party functionality with real time access to configurable MI and unique customer rules.
Our product modules (click on each product below for more detail):
An online risk-management system specifically for grey fleet drivers helping employers meet their Duty of Care requirements and protecting employees whilst producing robust management information
Our tracker system enables cost management via fuel savings, insurance premium reduction and liability assessment. Tracking and managing driver behaviour is the key to helping reduce accident rates
A full accident management service best suited to larger fleets and fleets carrying self insurance or high excesses - includes FNOL (First Notification of Loss), full case management driver mobility, repair management and in-house engineering, legal management and consolidated billing and reporting (..)
Dedicated HGV service
With a dedicated repairer network and an overall approach that reduces VOR time and drives down repairer costs, Total has re-written the rules in the heavy van and truck accident management sector. Total will even get a wall re-built if a commercial vehicle has knocked it down
Allows an SME to track the entire repair process live online for an accident damaged car or van. The driver reports the accident and then all aspects of the repair are managed on their behalf including the provision of a comparable hire vehicle