Total has a 100% independent, nationwide network of 140 repairers, covering all vehicle types (including motorcycles). It also incorporates specialist operators such as Prestige or Aluminium repairers.
All repairers on our network are rigorously assessed against stringent standards before being added, and then evaluated on an ongoing basis by fully qualified in-house engineers. Repairers are monitored and scored on a monthly basis against key metrics including customer/driver surveys, post repair audits and adherence to various contract standards.
The entire repair process is tracked via our in-house repair management system, where strict case management takes place in conjunction with Audatex, our preferred estimating system.
In the event of additional repair capacity being required, these are supplemented by the Helphire Premier Network, providing access to a further 300 – 400 quality repairers.