Total Accident Management
Total Accident Management
Our systems and team facilitate efficient and accurate capture of initial claims details for further service fulfilment or immediate case handover. This is available on an overflow, underflow or full outsourced basis, to Customer specific standards and performance criteria.
Through our ability to import and publish data via our systems, coupled to the core competence of liability assessment we are able to offer a comprehensive 'next steps' approach to determine availability and entitlement to service and/or indemnity.
We are able to cover numerous recovery solutions from contracted recovery, pay-on-use, insured benefit through to recovery via Network Repairers. Specialist lifts for major loss, inaccessible locations are available for all vehicle types including motorcycles, private cars, LGV & HGV's.
Our Networks range from 3 levels of contracted Repairer, to the adoption of Customer's own Repairers. System based mapping and deployment supplemented with electronic estimates and images is dovetailed with desk and field based inspections on supporting technology. Again Customer own suppliers can be integrated. Contracted salvage solutions including collection, storage and disposal terms, all fully EPA compliant.
The provision of all types of mobility services from motorcycles to commercial vehicles. Funding arrangements range from credit hire services, to insured services through to pay on use and contracted hire at preferential rates and terms.
Claims administration, to Total Loss negotiation. Third Party intervention (for motor & property damage, plus loss of use to hire) to liability defendant delegated claims handling, both pre and post litigation.
‘Total’ Outsourcing: Insurers & Third Party Administrators (TPA's)

A team of Insurance industry specialists, ‘Total’ focuses on implementing motor claims solutions that reduce internal expenditure, lessen administration and control claims costs, by harnessing key elements of the Group's overall service capabilities.

  • FNOL (First Notification of Loss)
  • Liability Assessment and Validation
  • Vehicle Recovery
  • Managed Repairs & Total Loss / Salvage
  • Replacement Vehicles
  • Claims settlement and collections




> SERVICE OFFERING > FLEETS > REPAIRER NETWORK
> E POINT SYSTEM > INSURERS > INCIDENT PARTNERS
> CORE COMPETENCIES > BROKERS > CREDIT HIRE
> PARENT COMPANY > CONTRACT HIRE > LEI/ULR
> DIRECTORS' BIOGRAPHIES > ADDITIONAL SERVICES