Our driver care centre uses a ‘triage’ assessment process to determine the correct amount of information capture to cater for incidents varying from major loss to windscreen claims. The degree of ‘driver care’ is based on the individual, making the service truly bespoke from a driver perspective.

Our processes remove the burden of administration from both the driver and the fleet. Pre-population of our screens and subsequently the claim form dramatically reduces call duration whilst increasing accuracy of data. Negotiation, including liaison with all interested parties on Total Loss claims is carried out by our technical claims adjusters.

Industry standard imaging and estimating technology, linked to Nationwide Network of Repairers coupled with desk based and field engineering solutions. Extensive management of all aspects of repair costs and cycle times. Total Loss services including valuations, negotiation and salvage disposal.

100% non fault cases benefit from the cash-flow advantages of credit hire and credit repair, obviating the need for fleets to consider the timing and amount of a recovery. This service is underwritten against the risk of our non-recovery and is second to none. Split liability cases are dealt with through our internal law firm, to stringent recovery time-scales and electronic bulk litigation, enabling us to recover faster, more often. This itself is the very function used to recover Helphire's own outlays which are in excess of £70 million per annum.

We have developed significant expertise in the management and control of Third Party losses. For 100% fault cases we are able to protect brands and cut cost by ‘adopting’ the Third Party's claim and utilising our managed repair process and providing on-going mobility based on need at reduced rates. Split liability and defendable cases are managed on a pre and post litigation basis via a specialist law firm with whom we have strong trading links and integrated process and data/case transfer, enabling us to focus and influence ‘whole claims cost’.

Systems designed to import and export bulk data enabling rebilling and MI production through contract hire systems supporting the white-labelling, one stop shop approach and centralised client management.

Assistance in training and on-going support of Contract Hire sales staff in selling Accident Management as a valued benefit. Access to Total's own sales resource for (branded) representation/support on major and/or complex prospects and clients